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30-day refund on courses, no questions asked. Here's everything you need to know.
Today this policy applies to event registrations. The course sections below cover Sphere Academy and Sphere Training Platform, which are in development, and take effect when you buy a course. These refund terms sit alongside our Terms of Service, which govern your use of the products themselves.
Courses: 30-day refund
If you purchase a course and decide it's not right for you, request a full refund within 30 days of purchase. No lengthy form, no interrogation. Just email support@simulatedsphere.com with your order ID and we'll process it within 5 business days.
The one exception: if you've completed more than 80% of a course and downloaded a certificate, we treat that as a completed purchase and refunds are not available.
Bundles and subscriptions
Course bundles carry the same 30-day policy as individual courses. For subscription plans, you can cancel at any time. Your access continues until the end of your current billing period, and we don't charge again. Partial-period refunds on subscriptions are handled case-by-case; reach out and we'll be fair about it.
Events: paid tickets
Cancellations requested more than 14 days before an event receive a full refund. Cancellations inside 14 days receive a 50% refund, or a full credit toward any future Simulated Sphere Innovations (SSI) event, whichever you prefer. Cancellations within 48 hours of the event start are non-refundable, but your ticket is fully transferable to another person at no extra cost.
Events: free tickets
Free registrations can be cancelled anytime. If we cancel an event on our end, registered attendees are the first to know and the first offered priority access to the rescheduled date.
If we cancel or reschedule
In the rare case SSI cancels a paid event, you'll receive a full refund automatically, with no need to ask. If we reschedule, you can choose between keeping your booking or getting a full refund. Either way, we'll contact you directly.
Processing time
Approved refunds are returned to your original payment method within 5–10 business days, depending on your bank. We process our end within 2 business days of approval.
How to request
Email support@simulatedsphere.com with your order or registration ID, or use the contact form. We aim to reply within one business day.